A withdrawal or deposit is usually put “ON Hold”for specific reasons
Certain withdrawals/deposits “On Hold” releases automatically released after some time and others require manual intervention from Support.
| Reason | Description | Solution |
|---|---|---|
| Above funding limit | There is a limit on how much user can deposit within 24 hours, judging by the verification level. | The user can either apply for a higher verification level or wait till the daily limits are reset. |
| Name mismatch | The same name should be used for the bank account. | The user can either apply for a higher verification level or wait till the daily limits are reset. |
Reasons exclusive to deposits:
| Reason | Description | Solution |
|---|---|---|
| Missing deposit reference | Fiat currency deposits require user reference number so that there is no confusion regarding assigning of accounts. | Await further instructions from Support. |
| Duplicate deposits | In case of multiple same amount deposits within a time frame of 72 hours. | Wait until it releases automatically and use varying amounts in the future while making multiple deposits. |